Terms & Conditions

WEB STORE

Our web store is open for both domestic and international orders. A shipping surcharge is required to process an order for all orders. Shipping charges will be calculated via weight rate assigned to the designated country.


PRICES

All prices on this site are in SGD, Singapore Dollars. We reserve the right to amend prices on this site at any point of time.


EXCHANGES & RETURN POLICY

Exchanges are only allowed when customers received a wrong order in terms of items and size. Exchanges are only permitted up to 14 days after delivery with the condition of originally sold, and must include a copy of the invoice, packing list, or other proof of purchase showing the buyer's name. Buyer is responsible for all return shipping costs

Our commitment to customer satisfaction means any faulty item can be returned, with proof of production malfunction, for a replacement, to which this applies only for item that are purchased via our web store. If the faulty item that was purchased is out of stock, eligible items may be exchanged for equal or lesser value of original purchased price


Other than the above mentioned; ALL SALES ARE FINAL.


ASSISTANCE

Please take note that all shipping is via non registered mailing. Should you require us to track your shipment, please quote your paypal reference number and email to us at info@peonfx.com to inform us that your purchased items will be delivered via registered shipping. We will calculate the additional shipping charges and invoice you.  

For non registered shipping, please take note that we are not able to trace your shipment once it is mailed at our selected postal service, Singpost. We are not responsible for any lost items and should your item does not reach you, we are not responsible for any item replacement.

For registered shipping, in the unlikely event your order does not arrive after 30 business days, please contact us at info@peonfx.com. We will take action to trace your order. Please include your PayPal order number and the shipment tracking number when referring to an order.


PRIVACY

Your privacy is important to us. We do not collect personally identifiable information about you on this site without your knowledge, and all such information is collected directly from you.


TERMS OF USE

By using this website, you agree to the Terms of Use. We reserve the right to change any terms at any point of time without prior notification. So please check back regularly. Not all information on this site is accurate or current.